Contact us

Welcome

I strive for a beautiful product, affordable prices, and great customer relationships! Here's some of the nuts and bolts of my shop. I know it's a bit to read, but please go over these policies if you plan on purchasing from me. My policies are not much different from other shops', but it's good to be on the same page, especially if problems arise.
Thanks!

Shipping details

I ship First-Class with your jewelry in a plastic zip-bag, a bit of tissue, small sturdy box for fragile pieces, and a small gift tag. Priority or Express shipping can be requested for an additional cost which I will calculate upon the request. Generally, items shipped First Class will arrive within five days, but that's not in any way a guarantee, especially during busy holiday times.

INTERNATIONAL: I also ship First Class internationally. Arrival times vary much more outside the US; varying from 10 to 25 days or maybe more if your package gets held up at customs. Priority and Express also available, contact me for details.

If you receive an uninsured package that has been damaged or the items are broken or missing, let me know as soon as possible and I will work with you to find a solution. Please do this before leaving feedback, as that is the sign of a completed transaction and I will assume you do not have any issues to resolve after this.

US customers: If your package has not arrived after 10 business days of being shipped, please let me know. I know it's hard to wait, but sometimes packages decide to take the 'long way around' and usually turn up later.
International customers: If your package has not arrived after 45 days (First Class), contact me and I will try to locate it. Sometimes things get held up in customs and the buyer needs to go pick it up. If the package cannot be located after 60 days, I will do my best to replace the lost items or issue a refund.

*Please note that I can only get to the post office about twice per week. I usually try to get there more often but I live on the outskirts of town so it is relatively far away. I check the 'shipped' box when I have your items packed and ready to leave so I can stay better organized, but this does not necessarily mean that your items have been taken to the PO that day. Please contact me with any concerns or if you are needing your items rushed, I am happy to accommodate these requests.

Refunds, returns & exchanges

REFUNDS: If you are unsatisfied with your jewelry (I sincerely hope you are not!), and you would like a refund, please contact me within seven days of receiving your package. Buyer is responsible for return shipping, but I will refund full purchase price and original shipping. Refund will not be issued until I receive the item in original condition.

EXCHANGES: If you want to exchange your jewelry for store credit, again please let me know within seven days of receiving your shipment. If you are interested in an already sold piece, I will try to fulfill your request, but I can't make a guarantee there. Differences in price will be either refunded by me or paid through a Paypal invoice that I will send to you. Buyer must pay return shipping for original item, and exchange item won't be shipped until original is received in good condition. I will cover shipping of exchange item.

Additional information

I accept Paypal, check, and money order, but Paypal is easiest and most widely used. If you need to pay in any other way, please let me know upon purchase so I can ensure the process goes smoothly. Payments via Paypal must be received no later than 48 hours after ordering, unless prior arrangements have been made. With this as well, just let me know if something has come up and you are unable to pay by this deadline, I will gladly work with you. As always, payment must be cleared before shipment.

Handmade Glass, Crystal, and Gemstone Jewelry

Here you will find wire wrapped gemstone jewelry, simple fall and autumn styles, and unique lucite floral jewelry designs!

I am also on Etsy under the same name.... secretsafe.etsy.com

Since Zibbet has such a lovely sale feature, I have all my items up on sale to celebrate my new shop! Everything will be 15% until further notice.

Check me out on Facebook and 'like' my page to keep posted on what's going on in my world! facebook.com/secretsafe